Complaints are a grievance issue, not a management feedback issue. Knowing the difference is important to becoming a strong manager. www.jaywren.com Why do weak managers confuse complaints with reporting a problem? How can we train managers to build teams with an effective flow of information? The Difference Reporting a problem is feedback that something isn’t…
Worrying: The Pointless and Painful Abuse of Fear
Worrying: Fear is a healthy emotion. However, when we turn our fears over and over in our mind, we experience pain with no purpose. Things That Worry Me I am a risk taker. I stepped out of a secure career in the consumer products industry to start my own business. At the time, I had…
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Solutions: How Successful People See the World
Solutions: Viewing the world as a series of problems is discouraging, even scary. How can we change our outlook for greater success? People who see solutions do not view the world as a series of problems. ~ www.jaywren.com My Story When I was a Navy bridge officer on a carrier, I had a commanding officer who…
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